ENHANCING THE CLUB EXPERIENCE: MEMBER SATISFACTION SURVEY

The experience your club offers people affects how they feel about the club. By asking members for feedback regularly and then responding to it, you’re showing your openness to change and empowering them to help
create their ideal club experience. The Member Satisfaction Survey can help you gather feedback so you can use it to ensure that members are enjoying their experience.

1 Step 1


This survey focuses on your typical experiences in our club. Your input is valuable and will be used to make the club even better for everyone. There are no right or wrong answers, so simply offer your honest opinions. Thank you for taking this survey.

1. Overall, how satisfied are you with being a member of our club?

2. Thinking about our club’s culture, members, and meetings, indicate how much you agree with the following statements.

I enjoy our club meetings.
My club does a good job involving new members.
Members of my club care about each other.
My club is as diverse as our community.
Members are involved in ways that match their interests and skills.
The number of fundraising activities is appropriate.
Our club has a welcoming environment.
I can freely express myself among our club members. I’m proud to belong to this club.

3. How do you rate the following aspects of club meetings?

Rotary International updates
Length of meetings
Frequency
Format (online, in person, or hybrid)
Time for socializing
Professional connections and networking
Content variety
Location
Meeting time and day
Meals or other food options
Opportunities to offer input and have discussions

4. What do you think about these aspects of our club’s service projects?

Total number of projects
Number of local projects
Number of international projects
Our projects are well organized
Our projects make a difference in the community or the world.
Our projects are meaningful to me.

5. Thinking about communication and responsiveness in our club, indicate how much you agree
with the following statements.

My club is good at communicating with members.
My club is good at listening to members.
My club seeks input and ideas from members.
My club regularly acts on input and ideas from members.
My club updates our processes and rules to meet the needs of our members.
I’m comfortable with the pace of change in my club.

6. Indicate how much you agree with the following statements about being a member.

I am welcome in my club.
I can be myself around members of my club.
My club members know me and value me.
I make valuable connections through my club.
My club provides opportunities to use my talents and skills.
I have access to leadership opportunities in my club.
My Rotary experience is worth the cost.
My experience as a member is worth the time I commit to Rotary.
My family understands the value I place on my Rotary membership.
My friends understand the value I place on my Rotary membership.
Through Rotary, I make a difference in my community.
Through Rotary, I make a difference in the world.

7. Indicate how much you agree with the following statements about club engagement.

I invite my friends, family, and colleagues to club events.
I invite prospective members to join my club.
I frequently participate in my club’s activities, projects, and programs.
I’m proud of my club.

8. Think about the costs associated with being a club member and rate these factors.

Club dues
Food
Club fees
Requests for donations for service projects
Requests for contributions to The Rotary Foundation
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